Darkness Ablaze Pokemon card singles
Pokemon TCG single cards from the Darkness Ablaze subset of the Sword & Shield series.
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Pokemon TCG single cards from the Darkness Ablaze subset of the Sword & Shield series.
DISPATCH AND SHIPPING
We work hard to dispatch your order within a 3 business day time frame. Where we have an increase demand, this may extend to 7 business days.
The use of Express Shipping services ensures that your item travels faster to you once it is in the hands of the carrier, however, it DOES NOT mean that we will process your order faster than standard orders ahead of you.
Our shipping times are as follows:
**SHIPPING TIMES ARE SUBJECT TO CHANGE DURING PEAK TIMES
Australia Post Standard Shipping
Australia Post Express Shipping
DHL DOMESTIC SHIPPING
PRE-ORDER AND SPECIAL ORDER POLICY
In the world of collectables, it is essential that we offer the ability to pre-order items before they’re available for sale on the store shelves. A pre-order is an order placed for an item which has either not yet been released, is out of stock, or sourced specifically for you, the customer, at your request. It is the customer’s responsibility to read and understand this information before proceeding with placing an order or pre-order.
ORDER CANCELLATION POLICY (Prior to delivery)
REFUND AND RETURN TERMS AND CONDITIONS
We offer you the option to return your product and obtain a replacement/refund, provided you meet our return conditions and the statutory rights guidelines as set by the Australian Competition & Consumer Commission (ACCC).
If you have met all requirements and conditions our customer service team will process your refund and notify you via once this has been processed. PayPal now offers refunds on return shipping fees, see below for more details.
Return Conditions
PayPal Refunded Returns
Refund Payment
Any refunds will be processed via the original form of payment:
Refund Process Time.
Returns generally take 2-7 business days to reach our warehouse. Once received, your return request will be processed within 3-7 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.
If your item is faulty.
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our customer service team within 30 days. They will guide you through the returns process and help resolve the problem as quickly as possible. If the item was a special order item, a delay may be incured for us to source a replacement, of if a replacement is not available, a refund will be given. We also request that you take a photo showing the defect/fault to speed up the process and ensure you receive the correct replacement part.
If you received an item you didn't order.
If you have received an item different to the one you ordered, please contact our customer service team who will work with you to resolve the problem as quickly as possible. Failure to do so may result in your original order not being fullfilled. It is a crime to keep items which have been mistakenly sent to you (not owned by you).
Afterpay Cancellations, Exchanges or Refunds
Due to the associated fees, there will be a 8% fee for cancellations, exchanges, or change of mind returns for orders paid with Afterpay.
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What we do with the information we gather
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Security
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Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
